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Brand Ambassador - Bluefly (Plattsburgh) - Bluefly (Plattsburgh, NY) in Plattsburgh, New York For Sale

Price: $10
Type: Sales, For Sale - Private.

* * * This position is a remote/telework position available to current legal residents of New York and Ohio. Due to contractual requirements, we are not able to consider applicants in other states. * * *
We are currently seeking candidates to join our company in late October. Seasonal/Temp-to-Perm Full-time and Part-time openings are available. Weekends hours are required. Temporary team members in good standing at the end of the period will be evaluated for continued employment on the Bluefly or other teams at VIPdesk Connect.
The Brand Ambassador is responsible for representing a premier online retailer, Bluefly, by serving as a personal shopper and assisting customers via phone, email, and chat. The Brand Ambassador will provide advice to customers on navigating within Bluefly s site to find apparel or accessories, sizing and fit of particular designers, purchasing complementary items, product availability, sales or promotions, return policy information, as well as general fashion and/or customer service questions. The Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional, and concise manner.
Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
Handles customer requests on behalf of client, from home office via phone, email, and chat.
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Provides assistance to customers on site navigation, client policies, product information and all questions related to the client s product and sales.
Meets client sales target by utilizing upselling and cross-selling techniques.
Represents client in a professional, courteous manner.
Uses client customer service program, email, and product management systems proficiently. For chat positions, use LivePerson chat program proficiently.
Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services.
Applies high quality customer service guidelines while servicing customers.
Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
Other duties as assigned.
Job Requirements:
Able to sit at a desk for 95% of each scheduled shift
Keys data into the computer system and views a computer screen repetitively.
Due to the remote office nature of this job, the Brand Ambassadors is required to have a virtual home-office environment, internet connection, headset and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.
Ability to work one of the following shifts:
Full-time: Monday Friday, 9:00 am 9:00 pm ET and Saturday Sunday 10:00 am 6:00 pm ET
Part-time: Monday Sunday, 3:00 pm -9:00 pm ET and Saturday Sunday 10:00 am 6:00 pm ET
Job Qualifications:
High-school diploma or equivalent required. Some college preferred.
2+ years related customer service experience required.
1+ year(s) experience with consumer sales.
Knowledge of fashion industry and trends required.
Proficient in live chat environment preferred. Chat experience required for Chat positions.
Able to thrive in a performance-based environment and motivated by sales goals and incentives.
Excellent verbal and written communication skills.
Strong computer and internet skills. Able to learn quickly in a technical environment.
Working knowledge of Microsoft Office programs.
Able to type at least 35 words per minute.
Polite, friendly, and courteous phone demeanor.
Highly adaptable, self-motivated and self-disciplined.
Able to learn and work independently as well as in a team environment.
Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
Able to work weekend and holiday hours.
Able to successfully pass a credit, criminal and employment reference security check.
Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction
Able to supply a computer, internet service, and headset that meets the current minimum requirements.
Compensation:
Base rate $10.00 per hour. Total compensation (hourly + incentives/bonuses) averaging $10-$11.75/hr.
System and Office Requirements to be provided by the Brand Ambassador**:
Virtual Home Office Home office is in a separate room that is noise free and has a door with locks.
File cabinet or desk drawer with lock
Cross-cut Shredder Machine
Internet Access minimum 2.5 Mbps download and .5 Mbps upload without packet loss or delay DSL, or Cable (dial up, satellite, and wireless connections are NOT permitted).
Internet connection must be a wired connection to your computer (wireless not permitted).
Ability to receive and send faxes.
Sound card with speakers or USB speakers.
Anti-Virus Software, Anti-Spyware, & Firewall Current and regularly updated required.
Home Office Computer:
Windows 8 (32-bit/64-bit):
2 GB RAM or higher
Processor Speed Dual Core Processor: 1.5 GHz or higher.
Windows 7 (32-bit/64-bit):
1 GB RAM or higher
Processor Speed Single Processor: 3 GHz or higher. Dual Core Processor: 1.5 GHz or higher.
Windows XP, Vista, version 10 and Macintosh are NOT supported
Voice over IP (VoIP) Requirements:
All calls for team members will be taken using VoIP.
If offered employment, team members must complete the VIPdesk Connect VoIP setup modules no less than one week prior to the training start date.
USB headset that meets the requirements below.
VoIP USB Headset Requirements:
Headset packaging/instructions must state that product is made for using VoIP or Skype.
Gaming headsets are not acceptable.
Must be a wired connection to your computer. Wireless connections are NOT permitted.
Headset must be a USB headset.
Headsets that plug into a headphone/mic jack or portable devices (3.5mm plug) are NOT acceptable.
Headset packaging must state that it has a noise-cancelling microphone.
Approved headsets include:
Jabra xxxx1-495 Duo, Jabra xxxx1-495 Duo, Jabra xxxx1-435 Mono,
Jabra UC Voice 750 Duo, Jabra xxxx1-435 Mono, Jabra UC Voice 750 Mono,
Jabra UC Voice 550 Duo, Jabra UC Voice 500 Mono, Jabra UC Voice 150 Mono,
Jabra UC Voice 150 Duo
Plantronics Audio 628 Stereo, Plantronics Audio 628 Stereo
Logitech headsets are NOT approved for use at VIPdesk Connect.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx33.96

State: New York  City: Plattsburgh  Category: Sales
Sales in New York for sale

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