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Supervisor - Field Customer Service (NYSEG 8683) - Iberdrola USA (Plattsburgh, NY) in Plattsburgh, New York For Sale

Seller:
Type: Other Jobs, For Sale - Private.

Company: New York State Electric & Gas (NYSEG)Department: Customer ServiceJob Title: Supervisor Field Customer ServiceReports to: Manager - Regional Ops Customer ServiceLocation: NYSEG-NY-PlattsburghCross Company Responsibility: N/A NYSEG-NY-PlattsburghPlattsburgh,NY JOB SUMMARY:Scope of Work - Main duties, settings, geography, reporting relationships, other relationships: Plans, directs and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities. Supervises customer service activities to provide efficient, economic services to customers. MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities): 1. Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives and meter services.2. Ensures compliance with applicable rules, regulations, policies and guidelines.3. Manages department budget, maintains cash controls, and directs employee hiring process.4. Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing- coordinates field activities regarding installation and startup of large meter services and tie-over as well as provides input on design.5. Investigates shared meter, switched meter problems and theft of electrical services. Handles customer and electrical inspector complaints/inquires.6. Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. May assist with restoration efforts during a storm.7. Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, contractors and Company facilities.8. Assist with restoration efforts during storm and other emergencies. JOB REQUIREMENTS: Education & Experience Required: Bachelors Degree in related field required. Prior supervisory and customer service experience is preferred. Knowledge of the union contract is desired. Experience with collections activities. Skills/Abilities: Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems. Microsoft Office skills. Good oral and written communication skills. Strong customer service ability.-Strong leadership skills. Iberdrola USA is an Equal Opportunity / Affirmative Action employer. Iberdrola USA shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or any other status protected by federal, state, or local law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to age, sex/gender, race, color, national origin, disability, religion, marital status, veteran status, sexual orientation, or other protected status. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our Human Resources department at 877-###-#### or ...@iberdrolausa.com
Source: http://www.jobs2careers.com/click.php?id=xxxxxxxx39.96

State: New York  City: Plattsburgh  Category: Other Jobs
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